Complaints

The Spring Hill dental team is regulated  by the General Dental Council.

The Council requires us to:

• Put patients’ interests first
• Communicate effectively with patients
• Obtain patients’ valid consent
• Maintain and protect patients’ information
• Have a clear and effective complaints procedure
• Work with colleagues in a way that is in patients’ best interests
• Maintain, develop and work within our professional knowledge and skills
• Raise concerns if patients are at risk
• Make sure our personal behaviour maintains patients’ confidence in the dental profession